Privacy Policy

1. INTRODUCTION

Welcome to Synonym (“we,” “our,” or “us”). We are a digital agency specializing in software development, web development, mobile applications, AI systems, UI/UX design, branding, and digital marketing services.

This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, contact us, or use our services.

By using our website or services, you agree to the terms described in this Privacy Policy.

2. INFORMATION WE COLLECT

We collect the following types of information:

2.1 Information You Provide to Us

When you contact us or work with us, we may collect:

• Full name
• Email address
• Phone number
• Company name
• Project details and messages
• Files or documents you upload

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Language preferences
• Pages visited and time spent on pages
• Referring website or source

2.3 Usage Data

We may collect information about how you interact with our website, including:

• Clicks and navigation patterns
• Scroll behavior
• Button interactions
• Feature usage and engagement

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To respond to inquiries and requests
• To provide proposals, quotations, and services
• To manage and deliver projects
• To communicate with clients
• To improve our website and services
• To analyze website performance and user behavior
• To ensure security and prevent fraud
• To send updates or marketing communications (only if consent is given)
• To comply with legal obligations

4. LEGAL BASIS FOR PROCESSING (WHERE APPLICABLE)

If you are located in the European Economic Area (EEA), we process your personal data based on:

• Your consent
• Performance of a contract
• Legal obligations
• Legitimate interests (such as improving services and website performance)

5. DATA SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal data.

We may share your information only with trusted third parties, including:

• Hosting and cloud service providers
• Analytics providers (such as Google Analytics)
• Email and communication tools
• Payment processors (if applicable)
• Contractors or collaborators involved in project delivery

All third parties are required to handle your data securely and only for the intended purpose.

6. DATA STORAGE AND RETENTION

We retain personal data only as long as necessary to:

• Provide our services
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes

When data is no longer needed, it is securely deleted or anonymized.

7. DATA SECURITY

We take appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure cloud infrastructure
• Access control and authorization systems
• Regular security updates
• Secure API and database practices
• Monitoring and logging systems
• Regular backups

While we implement strong security measures, no system can be 100% secure.

8. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to improve user experience and analyze performance.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand user behavior
• Performance Cookies: Improve website speed and performance
• Marketing Cookies: Used for advertising and remarketing (if enabled)

You can control or disable cookies through your browser settings. However, some features may not function properly if cookies are disabled.

9. THIRD-PARTY SERVICES

We may use third-party services to operate and improve our website and services, including:

• Analytics platforms
• Cloud hosting providers
• Communication tools
• AI and automation APIs
• Payment processors

These third parties have their own privacy policies, and we are not responsible for their practices.

10. YOUR RIGHTS

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Request data portability
• Object to data processing

To exercise any of these rights, contact us at legal@synenterprise.com.

11. INTERNATIONAL DATA TRANSFERS

Your data may be processed and stored in countries outside your own, including where our service providers operate.

We ensure that appropriate safeguards are in place to protect your data during such transfers.

12. DATA RETENTION SPECIFICS

We retain different types of data for different periods:

• Contact inquiries: retained for up to 12–24 months
• Client project data: retained during the project and for a limited period afterward
• Analytics data: retained in aggregated or anonymized form

13. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.

14. LIMITATION OF LIABILITY

We are not responsible for how third parties handle your data or for any unauthorized access beyond our reasonable control.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

16. CONTACT US

If you have any questions about this Privacy Policy or your personal data, you can contact us at: