Terms of Service

1. INTRODUCTION

These Terms of Service (“Terms”) govern your use of the website and services provided by Synonym (“we,” “us,” “our”).

We provide digital services including but not limited to:

• Software development
• Web development
• Mobile application development
• AI systems and automation
• UI/UX design
• Branding and digital marketing services

By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree, you may not use our services.

2. DEFINITIONS

• Client: Any individual or business purchasing or using our services
• Services: Any digital work delivered by us
• Deliverables: Final outputs such as websites, software, designs, systems
• Agreement: Proposal, contract, or written confirmation of work

3. SCOPE OF SERVICES

All services are defined in a written agreement, proposal, or project brief.

We provide, but are not limited to:

• Custom software systems
• Web applications and websites
• Mobile applications
• AI-powered systems and automation tools
• UI/UX design and branding
• Marketing and digital growth systems

We reserve the right to modify or improve our service offerings at any time.

4. PROJECT COMMENCEMENT

Work begins only after:

• Confirmation of scope
• Initial payment or deposit (if required)
• Receipt of necessary materials from the Client

Delays in client response or material delivery may affect project timelines.

5. CLIENT RESPONSIBILITIES

Clients agree to:

• Provide accurate and complete information
• Supply required assets (content, branding, access credentials)
• Review and approve work in a timely manner
• Ensure that all materials provided do not violate any laws or third-party rights
• Maintain communication during the project

We are not responsible for delays caused by lack of client response.

6. PAYMENT TERMS

All payments are defined in the project agreement.

Unless otherwise stated:

• A deposit may be required before starting work
• Remaining payments are due according to milestones or final delivery
• Late payments may result in project suspension

Refund Policy:

Payments made for work already initiated or completed are non-refundable unless otherwise agreed in writing.

7. REVISIONS AND CHANGES

Unless otherwise agreed:

• Projects include a limited number of revision rounds
• A revision is defined as minor adjustments to existing work
• Major changes or new features are considered additional work

Additional revisions may incur extra charges.

8. INTELLECTUAL PROPERTY

Upon full payment:

• The Client owns the final delivered product
• The Client may use the deliverables for their business purposes

We retain the right to:

• Showcase non-confidential work in our portfolio
• Reference completed projects for marketing purposes

All pre-existing frameworks, code structures, tools, and methodologies remain our intellectual property.

9. ACCEPTABLE USE

Clients may not use our services or deliverables for:

• Illegal or fraudulent activities
• Violation of intellectual property rights
• Harmful or malicious software distribution
• Unauthorized data collection or scraping
• Any activity that violates applicable laws

We reserve the right to refuse or terminate services if misuse is detected.

10. CONFIDENTIALITY

We respect confidentiality and will not disclose sensitive client information without consent, except where required by law.

Clients also agree to treat any proprietary methods, pricing, or internal processes as confidential.

11. WARRANTIES AND DISCLAIMERS

We provide services professionally and with due care.

However, we do not guarantee:

• Specific business results (revenue, traffic, conversions)
• Uninterrupted or error-free operation
• Compatibility with all third-party systems

All services are provided on an “as is” basis within the agreed scope.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for business losses, data loss, or revenue loss
• Our total liability is limited to the amount paid for the specific service

13. THIRD-PARTY SERVICES

Our solutions may integrate third-party services such as:

• Hosting providers
• APIs (including AI services)
• Payment gateways
• Analytics tools

We are not responsible for the performance, downtime, or policies of third-party providers.

14. TERMINATION

Either party may terminate a project under the following conditions:

• Mutual written agreement
• Breach of terms
• Failure to make payment
• Prolonged inactivity from client side

In case of termination, the client must pay for all work completed up to that point.

15. DELAYS AND FORCE MAJEURE

We are not responsible for delays caused by:

• Technical failures beyond our control
• Third-party service outages
• Natural events or force majeure
• Client delays in communication or approval

Timelines may be adjusted accordingly.

16. MODIFICATIONS TO TERMS

We reserve the right to update or modify these Terms at any time.

Continued use of our services after updates constitutes acceptance of the revised Terms.

17. GOVERNING LAW

These Terms are governed by the laws of the United States, unless otherwise specified in a written agreement.

18. CONTACT INFORMATION

For questions regarding these Terms, contact us at: